.

To Whom It May Concern: 

.

I am a condo owner at the Terrace Condominiums at Daybreak. It is Christmas day, 2008, about 1:00 PM, and I am extremely frustrated with my HOA people right now. It has been snowing for at least 8 hours non-stop, and there has been no snow truck of any kind or any attempt at removing the snow in my parking lot. I have been calling people since 9 o’clock this morning, and I have spoken with six different people, and was given different stories with each one, but was never actually given a proper explanation as to why nobody had cleared out my snow. Finally, at 12:00 PM, I received a call from a man named Derrick, who is apparently the head of the HOA. I explained my frustration to him, and he tried to explain himself, but did so in an extremely rude manner, and then informing me that the reason the snow wasn’t cleared yet was because he gave all his people the day off until noon to be able to spend time with their family. Now, I understand that today is Christmas, and everyone should be able to spend time with their families, but the problem I have with this situation is that I had to sacrifice most of my Christmas morning to help 4 different people get unstuck out of the parking lot because there is so much snow. If it your job to work on Christmas, then you know ahead of time the responsibilities. Because of the fact that Derrick wanted to be the nice guy to his employed, it compromised everyone else is this district that he is responsible for clearing their snow. I was told that part of my HOA fees mean that if there is as least 4 inches of snow, it will be taken care of. There is now over a foot and a half of snow in the parking lot, and still nobody here, all because of Derrick’s decision. I’m not trying to ruin anyone’s Christmas, but mine has been ruined to an extent because my wife had to be work at 11:00 AM, and we didn’t get to spend our Christmas morning together with family because we were too busy having to help our family members who were driving over here get unstuck. Then we spent an hour getting her car out so she could go to work, because we couldn’t even back out of her parking space because the snow was so bad. I feel that with the amount of money we are paying for our HOA fees, we are not getting our money’s worth. Derrick told me that I was unreasonable and that whether I felt it was fair or not, this was the way it was. Something needs to be done about this immediately. Whether is means a new snow plowing company for our area or what, I don’t know, but the fact that I have to write this letter is an absolute joke when I’m paying these HOA fees, and not receiving proper treatment from the people receiving the money. I’m going to continue to update the time until someone actually comes to clear the snow. It is now 2 PM and the roads have been cleared, it hasn’t been snowing for almost an hour now, and still nobody has cleared my parking lot, which has well over a foot of snow. At 3 o’clock the plows finally arrived, drive through the parking lot once, and left. They did more damage than they did good because all they did was push the snow up right behind the vehicles, especially the ones near the end of the lot, which includes mine. They didn’t come back again until 10 o’clock this morning, today being Friday, December 26, 2008, 4 hours after I was supposed to be at work, so I had to miss work because I couldn’t get my car out of my own parking lot. This is an absolute joke that I am paying so much money for HOA fees, and now I’m losing money not being able to go to work because certain people can’t do their jobs properly. I want something done about this immediately, including some kind of discount on my HOA fees for this next quarter, because I am definitely not getting what I am paying for. I can’t even get a hold of anyone anymore because anytime someone called me back, they did so on a private number so I could not call them back. How convenient for them. I look forward to hearing a response as soon as possible.   

.

Sincerely, A very disappointed and frustrated resident